Bandai Namco: Unauthorised Logins Detected, Urges Users to Change Passwords
Wonkey ON Saturday, September 28, 2013 at 5:07AM 
Bandai Namco recently sent out a notice on the ID Portal section of their site detailing that they've found quite a large number of unauthorized login cases onto their BN ID website. For those unaware, your BN ID account can be linked to a Banapassport card you may have used on a Namco arcade game such as TTT2 or Wangan Midnight Maximum Tune 4. The notice details that these logins occurred between the 23rd of September til the 26th and what kind of customer data within the BN ID accounts that may have been unlawfully accessed. Following this notice is a website in which you can confirm whether or not you're account may have been accessed and a recommendation for you to change your password used on the site as well as any other websites you use that may have the same password. You can read the notices below in full.
▌Notice #1
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Source ▶ https://www.bandainamcoid.com/portal/info?mode=detail&id=34
Unauthorized Login Cases to ID Portal Site of NAMCO BANDAI Games Inc. and Request for Password Change to Customers
2013/09/27 15:00
Thank you always for using our products and services.
NAMCO BANDAI Games Inc. has discovered that there have been 34,069 cases of unauthorized logins to the “BANDAI NAMCO ID Portal Site (https://www.bandainamcoid.com)” the membership registration website operated by NAMCO BANDAI, by using ID and passwords considered to be leaked from third party services. NAMCO BANDAI has taken measures to prevent logins with the stolen ID and passwords used for unauthorized logins. Affected customers have been immediately informed of this incident individually and requested to change their passwords. We sincerely apologize for the inconveniences this has caused to our customers.
Sequence of events and damage status are as follows.
1. Sequence of events and damage status
- On September 24th, we found huge number of access errors and started investigations
-The number of unauthorized login cases was 34,069 (unauthorized login attempts were 1,003,198 cases)
-Period of unauthorized logins were detected: Between Monday September 23rd and Thursday September 26th, 2013.
-Customer information potentially accessed:
Customers profiles
< Required information> NAMCO BANDAI ID (main e-mail address), ID password, gender, birth date, country/region of residence
< Optional information> user name, nickname, sub e-mail address, PSN on-line ID,
-No access has been made to the pages where customer address information is stored
-Neither tampering nor abuse on paid-for services of such personal information has been made
- NAMCO BANDAI has taken measures to prevent logins with the stolen ID and passwords, and affected customers have been immediately informed of this incident by e-mail
- BANDAI NAMCO ID has not received any credit card information from customers
2. Countermeasures
Security and surveillance levels have been reinforced, and measures have been taken to prevent access by stolen ID and passwords used for unauthorized logins. In addition, we have implemented the One-Time-Password authentication to browse and edit the customer profile page not to easily accessed and referred even if unauthorized logins happens.
3. Request for password change to customers
The unauthorized logins have been made by using ID and passwords considered to be leaked from third party services. Please change the current passwords if you are using the same password as other services.
●Please send any inquiries to the following contact via e-mail.
BANDAI NAMCO ID Inquiry Center
https://www.bandainamcoid.com/portal/inquiry
●Request of the confirmation about the unauthorized login
https://www.bandainamcoid.com/portal/checkAccountFAQ
▌Notice #2
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Source ▶ https://www.bandainamcoid.com/portal/info?mode=detail&id=35
Request of the confirmation about the unauthorized login 2013/09/27 15:00 Thank you always for using our products and services.
About the "Unauthorized Login Cases to ID Portal Site of NAMCO BANDAI Games Inc. and Request for Password Change to Customers" released today, we sincerely apologize for the inconveniences this has caused to customers.
You can confirm if your BANDAI NAMCO ID was used for the unauthorized login or not from following page.
https://www.bandainamcoid.com/portal/checkAccountFAQ
We apologize for the inconvenience, but for the safety use of the BANDAI NAMCO ID, we sincerely ask for the understanding and cooperation.
●Please send any inquiries to the following contact via e-mail.
BANDAI NAMCO ID Inquiry Center
https://www.bandainamcoid.com/portal/inquiry
BANDAI NAMCO ID executive office
Reader Comments (2)
Just when you thought Namco couldn't fuck up any further
...on arcade machines such as TTT2 or...WTF WAS THAT OTHER GAME??